You are here:>Retail Banking
­

Baby Boomers: Adoption of Fintech Among the Hesitant

By |January 18th, 2016|Categories: Retail Banking, Usability|Tags: , , , , |

The world is not Silicon Valley...or Gen Y or even X. Surprised? Wondering what the hell I’m talking about? Good. I read about cashless and cardless payment methods. I read about the growth of apps and the need to be well placed in app stores (or else you might as well quit the software game and

The Culprit of Poor CX in Mobile Banking

By |January 6th, 2016|Categories: Customer Experience, Retail Banking|Tags: , , , , |

As much as mobile banking has been the hype in 2015, the banking industry is experiencing a bit of a hiccup when it comes to mobile banking satisfaction and CX. Since 2012, mobile banking satisfaction has steadily increased. Enter – 2015. Mobile satisfaction rates have dropped. Image Source According to Jenna Cheng of Yodlee Interactive,

The Rise of Fintech Startups: Taking Advantage of the Fintech Boom

By |October 27th, 2014|Categories: Fintech News, Retail Banking|Tags: , , , , |

The recent global recession and global financial crisis alerted much of the world’s economy and encouraged innovation in most sectors within many industries. However, one area that lacked innovation was the one sector that sparked the global financial crisis in the first place – the banking sector. Many expected a turn of events in the