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Customer Experience Design: Changing the Way Banks Develop Apps

By |February 15th, 2016|Categories: Customer Experience, Expert UX Interviews|Tags: , , , , |

An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"

An Interview with Jeff Gothelf on Lean UX and Fintech

By |January 20th, 2015|Categories: Expert UX Interviews, User Experience|Tags: , , , , , |

I’ve been following leading user experience professionals & digital strategists for years now. Jared Spool, Tomer Sharon, Aarron Walter, & Paul Boag are among the top on my “hit list” to get for an interview here on UX Crunch. But, I finally managed to get the guy behind Lean UX – Jeff Gothelf – to