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Customer Experience Design: Changing the Way Banks Develop Apps

By |February 15th, 2016|Categories: Customer Experience, Expert UX Interviews|Tags: , , , , |

An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"

Baby Boomers: Adoption of Fintech Among the Hesitant

By |January 18th, 2016|Categories: Retail Banking, Usability|Tags: , , , , |

The world is not Silicon Valley...or Gen Y or even X. Surprised? Wondering what the hell I’m talking about? Good. I read about cashless and cardless payment methods. I read about the growth of apps and the need to be well placed in app stores (or else you might as well quit the software game and

The UX Trends Impacting the Financial Technology Industry

By |January 12th, 2016|Categories: User Experience|Tags: , , , , , |

Financial technology couldn’t boom at a better time – the world has moved to mobile and consumers, even enterprise clients, are strictly relying on mobile-only Fintech applications without hesitation, as these apps are allowing for, literally, on-hand information and immediate transactions. However, since Fintech companies have a rather targeted audience with an unflinching focus, eye

3 Fintech Advantages for User Experience Pros in 2016

By |January 11th, 2016|Categories: Payments and Transfers, User Experience|Tags: , , , , |

I’m amazed. And I’ll tell you why. Just a couple of days ago, I was sitting in a coffee shop with some friends, and I happened to log into my mobile banking application to check if all was swell before pay-day. On the way, I quickly opened up Billguard to check out my spending habits

The Culprit of Poor CX in Mobile Banking

By |January 6th, 2016|Categories: Customer Experience, Retail Banking|Tags: , , , , |

As much as mobile banking has been the hype in 2015, the banking industry is experiencing a bit of a hiccup when it comes to mobile banking satisfaction and CX. Since 2012, mobile banking satisfaction has steadily increased. Enter – 2015. Mobile satisfaction rates have dropped. Image Source According to Jenna Cheng of Yodlee Interactive,

5 Top Tech Articles This Week About Payments Technology and Its Future

By |December 19th, 2014|Categories: Payments and Transfers, User Experience|Tags: , , , , , , |

Consumers have waited anxiously for quite some time for the introduction of mobile payments that will disrupt the tech world and make a lasting impact on their daily lives. Well, the long wait has been beneficial after all. As of 2012, the worldwide mobile payment volume in 2012 was 163.1 billion US dollars and is expected