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Customer Experience Design: Changing the Way Banks Develop Apps

By |February 15th, 2016|Categories: Customer Experience, Expert UX Interviews|Tags: , , , , |

An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"

Nudge Theory: Let’s Kill Spending and Start Saving

By |January 26th, 2016|Categories: Financial Management|Tags: , , , , |

This just in - MasterCard is set to transform payments tech worldwide. Well...Woo. Hoo. You'd think I'd be more excited over this news. But, sadly, I'm not. While I appreciate the headline, to me, it seems a bit vague and old news. If you're aligned with the Fintech news and trends, you already heard that

10 UX Articles That Will Enhance User Experience Designers

By |January 25th, 2016|Categories: Top UX Articles|Tags: , , , , |

2016 is a new era for startups, entrepreneurship and, in turn, UX – no doubt about it. A myriad of products are making their way into the market for a wide variety of customer needs. Financial technology, for example, is disrupting the market. In fact, experts are already identifying Fintech as revolutionary, changing the way

5 User Stories on How to Successfully Adopt Agile UX into Fintech

By |January 14th, 2015|Categories: User Experience|Tags: , , , , |

It wasn’t too long ago that we’ve seen technology companies developing their products using the waterfall method, particularly the leading players in the financial industry. The use of waterfall was largely due to the threat of changes in high regulated operations, the tendency not to leave their comfort zone, and the corporate politics factor. ‘Don’t

Currency Exchange Startup Is Disrupting Global Money Transfers

By |January 8th, 2015|Categories: Payments and Transfers|Tags: , , , , |

Living abroad and dealing with finances, whether it be a simple currency transfer from my U.S. account or a wire transfer from a client’s account to mine, can be a bit of a hassle. Those irritating fees and cuts banks and services take – I mean, what’s up with that? You’d imagine that with the

11 User Experience Design Principles for the Fintech Industry

By |December 9th, 2014|Categories: User Experience|Tags: , , , , |

The internet has fathered numerous sophisticated innovations over the years: Amazon for the book industry, Netflix in the entertainment industry, Coursera.org for education, among others. Now, the internet and the financial industry have merged to create Fintech. The financial industry has taken a turn for the ‘better’ with the introduction of some revolutionary fintech products.