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Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

By |August 24th, 2016|Categories: Customer Experience|Tags: , , , , , |

An Interview with Jin Kang, VP, Experience Design at OCBC Bank A few years ago, I read a tweet of Jin Kang’s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until just a few years ago, we didn’t hear too much talk about banks building beautiful websites or mobile apps.

3 Reasons Why Remote Usability Testing Isn’t Trustworthy After All

By |February 10th, 2016|Categories: Usability|Tags: , , , , |

The nature of software, app, cross-channel experiences and web-development has been subjected to constant shifts and evolutions with time. Because of these shifts, the market has become increasingly global. With this globalization, the reliance on in-person usability testing and user research has become a heavy financial burden for businesses. Flights, hotel bookings, and time, are

10 UX Articles That Will Enhance User Experience Designers

By |January 25th, 2016|Categories: Top UX Articles|Tags: , , , , |

2016 is a new era for startups, entrepreneurship and, in turn, UX – no doubt about it. A myriad of products are making their way into the market for a wide variety of customer needs. Financial technology, for example, is disrupting the market. In fact, experts are already identifying Fintech as revolutionary, changing the way

35 “One-Liner” UX Tips from Real User Experience Professionals

By |December 16th, 2015|Categories: Tips & Tricks, User Experience|Tags: , , , , , , |

A while ago, I began a discussion thread on LinkedIn, asking one simple questions: “If you could give a fellow UX designer one UX tip, in one sentence, what would it be?” Share the love, right? Well, the love was certainly shared. I was pleasantly surprised to see the active engagement in the discussion. Yet,

The Evolution of the Wireframe: How Everything Changed

By |October 20th, 2014|Categories: User Experience|Tags: , , , , , |

Interaction design for any application is becoming quite complicated with time. It was only a simple task just recently, with only Visio being used to describe statistic screen, websites, desktop programs, and even a number of mobile applications. You would find the product manager writing a very long document showing the products as well as

Ditching the Help Button in the Self-Tasking Age

By |September 15th, 2014|Categories: User Experience|Tags: , , , , |

With more companies developing new types of software and solutions for the web, user interface complexity is bound to burst some user bubbles. It’s now a basic goal of any web application to make sure that the interface is clear enough for their users to be 100% satisfied and converting.