You are here:>Tag:user experience
­

Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

By |August 24th, 2016|Categories: Customer Experience|Tags: , , , , , |

An Interview with Jin Kang, VP, Experience Design at OCBC Bank A few years ago, I read a tweet of Jin Kang’s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until just a few years ago, we didn’t hear too much talk about banks building beautiful websites or mobile apps.

3 Tips on How to Design for Habits in Fintech Applications

By |January 28th, 2016|Categories: Financial Management, User Experience|Tags: , , , , |

It's not just the habit of saving. It's the habits surrounding savings. I'd like to work on that combination. In 2002, I opened an account with a futuristic, Internet-only bank launched by Zurich. "Only for people comfortable with using the Internet," warned The Guardian newspaper. It was an easy sell. An in-credit interest rate guaranteed to be 0.5% below the Bank of England base rate, ‘for life’ - quite a deal back at the beginning

Nudge Theory: Let’s Kill Spending and Start Saving

By |January 26th, 2016|Categories: Financial Management|Tags: , , , , |

This just in - MasterCard is set to transform payments tech worldwide. Well...Woo. Hoo. You'd think I'd be more excited over this news. But, sadly, I'm not. While I appreciate the headline, to me, it seems a bit vague and old news. If you're aligned with the Fintech news and trends, you already heard that

From Design Thinking to Design-Driven Culture: Reflection of Two Years at Visa

By |January 19th, 2016|Categories: Design, Payments and Transfers|Tags: , , , , |

December 30th - I didn't think too much about the implication or the impact of start date in any company until last December as I quietly celebrated my two years at Visa. For one, starting a new job in December consciously motivated me to spend more time refreshing and recharging myself (thanks to less than

The UX Trends Impacting the Financial Technology Industry

By |January 12th, 2016|Categories: User Experience|Tags: , , , , , |

Financial technology couldn’t boom at a better time – the world has moved to mobile and consumers, even enterprise clients, are strictly relying on mobile-only Fintech applications without hesitation, as these apps are allowing for, literally, on-hand information and immediate transactions. However, since Fintech companies have a rather targeted audience with an unflinching focus, eye

3 Fintech Advantages for User Experience Pros in 2016

By |January 11th, 2016|Categories: Payments and Transfers, User Experience|Tags: , , , , |

I’m amazed. And I’ll tell you why. Just a couple of days ago, I was sitting in a coffee shop with some friends, and I happened to log into my mobile banking application to check if all was swell before pay-day. On the way, I quickly opened up Billguard to check out my spending habits

The Culprit of Poor CX in Mobile Banking

By |January 6th, 2016|Categories: Customer Experience, Retail Banking|Tags: , , , , |

As much as mobile banking has been the hype in 2015, the banking industry is experiencing a bit of a hiccup when it comes to mobile banking satisfaction and CX. Since 2012, mobile banking satisfaction has steadily increased. Enter – 2015. Mobile satisfaction rates have dropped. Image Source According to Jenna Cheng of Yodlee Interactive,

The UX-Mas Reading List to Kick Off Your Holiday

By |December 24th, 2015|Categories: Top UX Articles|Tags: , , , , |

I vividly remember the UX scene some years ago. The user experience arena was saturated with new terms and trends were rising, as technology rapidly evolved and changed the way we interact with devices. The tech industry hasn’t slowed down and new trends are continuing to disrupt the world and leave us in awe. From

9 Rules to Finding Your UX Professional in the Fintech Industry

By |December 21st, 2015|Categories: User Experience|Tags: , , , , , |

Finding a true UX professional is never an easy task; but, when it comes to finding a UX professional for a fintech project, the bar is raised even higher. There are no two Fintech businesses alike and there’s a minimum of business understanding required to even bring a UX professional onboard of which without it,

35 “One-Liner” UX Tips from Real User Experience Professionals

By |December 16th, 2015|Categories: Tips & Tricks, User Experience|Tags: , , , , , , |

A while ago, I began a discussion thread on LinkedIn, asking one simple questions: “If you could give a fellow UX designer one UX tip, in one sentence, what would it be?” Share the love, right? Well, the love was certainly shared. I was pleasantly surprised to see the active engagement in the discussion. Yet,