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Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

By |August 24th, 2016|Categories: Customer Experience|Tags: , , , , , |

An Interview with Jin Kang, VP, Experience Design at OCBC Bank A few years ago, I read a tweet of Jin Kang’s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until just a few years ago, we didn’t hear too much talk about banks building beautiful websites or mobile apps.

From Design Thinking to Design-Driven Culture: Reflection of Two Years at Visa

By |January 19th, 2016|Categories: Design, Payments and Transfers|Tags: , , , , |

December 30th - I didn't think too much about the implication or the impact of start date in any company until last December as I quietly celebrated my two years at Visa. For one, starting a new job in December consciously motivated me to spend more time refreshing and recharging myself (thanks to less than

Baby Boomers: Adoption of Fintech Among the Hesitant

By |January 18th, 2016|Categories: Retail Banking, Usability|Tags: , , , , |

The world is not Silicon Valley...or Gen Y or even X. Surprised? Wondering what the hell I’m talking about? Good. I read about cashless and cardless payment methods. I read about the growth of apps and the need to be well placed in app stores (or else you might as well quit the software game and

9 Rules to Finding Your UX Professional in the Fintech Industry

By |December 21st, 2015|Categories: User Experience|Tags: , , , , , |

Finding a true UX professional is never an easy task; but, when it comes to finding a UX professional for a fintech project, the bar is raised even higher. There are no two Fintech businesses alike and there’s a minimum of business understanding required to even bring a UX professional onboard of which without it,

35 “One-Liner” UX Tips from Real User Experience Professionals

By |December 16th, 2015|Categories: Tips & Tricks, User Experience|Tags: , , , , , , |

A while ago, I began a discussion thread on LinkedIn, asking one simple questions: “If you could give a fellow UX designer one UX tip, in one sentence, what would it be?” Share the love, right? Well, the love was certainly shared. I was pleasantly surprised to see the active engagement in the discussion. Yet,

An Interview with Jeff Gothelf on Lean UX and Fintech

By |January 20th, 2015|Categories: Expert UX Interviews, User Experience|Tags: , , , , , |

I’ve been following leading user experience professionals & digital strategists for years now. Jared Spool, Tomer Sharon, Aarron Walter, & Paul Boag are among the top on my “hit list” to get for an interview here on UX Crunch. But, I finally managed to get the guy behind Lean UX – Jeff Gothelf – to

5 User Stories on How to Successfully Adopt Agile UX into Fintech

By |January 14th, 2015|Categories: User Experience|Tags: , , , , |

It wasn’t too long ago that we’ve seen technology companies developing their products using the waterfall method, particularly the leading players in the financial industry. The use of waterfall was largely due to the threat of changes in high regulated operations, the tendency not to leave their comfort zone, and the corporate politics factor. ‘Don’t

5 Fintech and UX Articles Paving the Way for Tech Disruption

By |January 5th, 2015|Categories: Top UX Articles|Tags: , , , , , |

Trends here, trends there. Really, trends are everywhere. So, what better way to cover my own version of the top fintech and user experience trends than to highlight the already-existing ones which I found most valuable? (Kudos to the influencers who have taken the time to evaluate the market from 2014 and share their professional

Millennials: How to Build a User Experience for Gen Y

By |December 30th, 2014|Categories: Payments and Transfers, User Experience|Tags: , , , , , |

It’s a funny (and not funny) story because just the other day, I got my credit card paper statement in the mail of all my charges from the previous month - not funny because that hefty number at the bottom of the statement was painful to swallow; funny because, well, who looks at these paper

11 User Experience Design Principles for the Fintech Industry

By |December 9th, 2014|Categories: User Experience|Tags: , , , , |

The internet has fathered numerous sophisticated innovations over the years: Amazon for the book industry, Netflix in the entertainment industry, Coursera.org for education, among others. Now, the internet and the financial industry have merged to create Fintech. The financial industry has taken a turn for the ‘better’ with the introduction of some revolutionary fintech products.