An Interview with Jin Kang, VP, Experience Design at OCBC Bank A few years ago, I read a tweet of Jin Kang’s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until just a few years ago, we didn’t hear too much talk about banks building beautiful websites or mobile apps.
An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"
As the Fintech space becomes more saturated and competitive, companies are turning to the newest and most innovative ways to stand out from the crowd. For the next generation of Fintech companies, putting user experience (UX) first is proving to be critical towards promoting user adoption. Traditionally, UX has been treated as an afterthought, with
It's not just the habit of saving. It's the habits surrounding savings. I'd like to work on that combination. In 2002, I opened an account with a futuristic, Internet-only bank launched by Zurich. "Only for people comfortable with using the Internet," warned The Guardian newspaper. It was an easy sell. An in-credit interest rate guaranteed to be 0.5% below the Bank of England base rate, ‘for life’ - quite a deal back at the beginning
This just in - MasterCard is set to transform payments tech worldwide. Well...Woo. Hoo. You'd think I'd be more excited over this news. But, sadly, I'm not. While I appreciate the headline, to me, it seems a bit vague and old news. If you're aligned with the Fintech news and trends, you already heard that
December 30th - I didn't think too much about the implication or the impact of start date in any company until last December as I quietly celebrated my two years at Visa. For one, starting a new job in December consciously motivated me to spend more time refreshing and recharging myself (thanks to less than
I’m amazed. And I’ll tell you why. Just a couple of days ago, I was sitting in a coffee shop with some friends, and I happened to log into my mobile banking application to check if all was swell before pay-day. On the way, I quickly opened up Billguard to check out my spending habits
As much as mobile banking has been the hype in 2015, the banking industry is experiencing a bit of a hiccup when it comes to mobile banking satisfaction and CX. Since 2012, mobile banking satisfaction has steadily increased. Enter – 2015. Mobile satisfaction rates have dropped. Image Source According to Jenna Cheng of Yodlee Interactive,
I vividly remember the UX scene some years ago. The user experience arena was saturated with new terms and trends were rising, as technology rapidly evolved and changed the way we interact with devices. The tech industry hasn’t slowed down and new trends are continuing to disrupt the world and leave us in awe. From
Finding a true UX professional is never an easy task; but, when it comes to finding a UX professional for a fintech project, the bar is raised even higher. There are no two Fintech businesses alike and there’s a minimum of business understanding required to even bring a UX professional onboard of which without it,