An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"
The world is not Silicon Valley...or Gen Y or even X. Surprised? Wondering what the hell I’m talking about? Good. I read about cashless and cardless payment methods. I read about the growth of apps and the need to be well placed in app stores (or else you might as well quit the software game and
Financial technology couldn’t boom at a better time – the world has moved to mobile and consumers, even enterprise clients, are strictly relying on mobile-only Fintech applications without hesitation, as these apps are allowing for, literally, on-hand information and immediate transactions. However, since Fintech companies have a rather targeted audience with an unflinching focus, eye
I’m amazed. And I’ll tell you why. Just a couple of days ago, I was sitting in a coffee shop with some friends, and I happened to log into my mobile banking application to check if all was swell before pay-day. On the way, I quickly opened up Billguard to check out my spending habits
As much as mobile banking has been the hype in 2015, the banking industry is experiencing a bit of a hiccup when it comes to mobile banking satisfaction and CX. Since 2012, mobile banking satisfaction has steadily increased. Enter – 2015. Mobile satisfaction rates have dropped. Image Source According to Jenna Cheng of Yodlee Interactive,
Consumers have waited anxiously for quite some time for the introduction of mobile payments that will disrupt the tech world and make a lasting impact on their daily lives. Well, the long wait has been beneficial after all. As of 2012, the worldwide mobile payment volume in 2012 was 163.1 billion US dollars and is expected